Service Support |
Service Desk |
The Service
Desk extends the range of services and offers a more global-focused
approach, allowing business processes to be integrated into the Service
Management infrastructure. It not only handles incidents, Problems
and questions, but also provides an interface for other processes. |
Click on the image above to view the complete MindMap as a pdf-document.
I wish you all the best in improving your IT Service Management
Jimmy
Heschl