IT Service Management

Service Delivery

IT Financial Management

To provide cost-effective stewardship of the IT assets and resources used in providing IT Services.
To be able to account fully for the spend on IT Services and to attribute these costs to the services delivered to the organisation's customers'.
To assist management decisions on IT investment by providing detailed business cases for changes to IT Services.

Click on the image above to view the complete MindMap as a pdf-document.

I wish you all the best in improving your IT Service Management
Jimmy Heschl