Service Delivery |
Availability Management |
To optimise
the capability of the IT Infrastructure, services and supporting
organisation to deliver a cost effective and sustained level of availability
that
enables the business to satisfy its business objectives. The planning,
implementation and management of IT services to satisfy the organisation's
business availability requirements. |
Click on the image above to view the complete MindMap as a pdf-document.
I wish you all the best in improving your IT Service Management
Jimmy
Heschl